SOFTWARE SUPPORT
We support you in every step and provide you with direct assistance for software support
If you have any questions or support requests about our software products, please send us request to support@medviso.com or have a look at our FAQ.
We love to get feedback and are happy to hear from you about new software feature request and any potential question or software issue. We see our users as collaboration partners and always do our best to meet your requests. You can at any time upgrade to the latest software version found at our download page. Our unique software development platform allows us to have a quick turnaround time and provide updated software versions in a short time.
How to make a support request
If the support request is related to a data set, the easiest way to contact us is by using the “Support Request” feature under the Help menu in the software. Please complete the form and remember to attach the relevant DICOM or .mat file associated with the request.
You can also send your support questions to support@medviso.com. As applicable, please include the following:
- Issue description
- Error log
- DICOM data
- Analysed files (.mat-files)
If you have large data files to attach, you may send them using Medviso’s FTP account or through file sharing services such as Dropbox or WeTransfer.
For FTP access, please email support@medviso.com to receive login details.
Research support
As several hundred research groups use the software daily, the time available to support the free research-only version of Segment is limited. However, we encourage all users to submit any questions or problems, and we will do our best to assist.
Researchers may purchase an academic support contract for additional software support. For details, please visit the Segment product page or contact sales@medviso.com for further information or to request a quotation.
